FAQ
We recommend Wallbox for your at home charging needs. A powerful, smart charger in a convenient small size. Speak to your selling dealer about all home charging options and installation.
Charging your BYD vehicle is simple and there are a few different ways to do it! For domestic charging, we recommend a wall mounted AC charger. Public charging stations are also available across the country. All BYD vehicles also come with a 3-pin emergency charger. For more information on how to use please see the how to video on vehicle to load.
Please ensure that you only use your 3-pin emergency charger when it's plugged in directly to the wall. All multiboards and extension cords should not be used while charging.
Your BYD is compatible with most public charging stations. Currently, BYD vehicles are not compatible with public Tesla DC chargers.
We've updated the functionality in your customer portal. Next time you access your portal you will click "Need help signing in?" and a password will be sent to the email address that is connected to your order. Please keep this password handy and secure as you will need this each time you access your customer portal.
